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Frequently Asked Questions

We understand that you may have many questions about Altura Mental Health and our services. We’ve compiled a list of frequently asked questions to help you find the information you need. If you don’t find your question answered here, please don’t hesitate to contact us directly at (619) 350-0077.

FAQs about Altura Mental Health

What is Altura Mental Health?

Altura Mental Health is a leading provider of comprehensive mental health care, deeply rooted in the San Diego community since 2005. We specialize in offering Intensive Outpatient Programs (IOP), Virtual Intensive Outpatient Programs (VIOP), and Partial Hospitalization Programs (PHP) to adults, adolescents, and transitional-aged youth struggling with various mental health conditions and co-occurring disorders. Our JCAHO accreditation since 2009 underscores our commitment to delivering the highest quality care, adhering to rigorous standards for safety and effectiveness.

What types of mental health services does Altura offer?

Altura Mental Health offers a comprehensive range of services to address diverse mental health needs:

Intensive Outpatient Programs (IOP)

Structured, evidence-based therapy sessions for 3-5 days per week, allowing you to receive intensive support while maintaining your daily routines.
Virtual Intensive Outpatient Programs (VIOP)

Delivering the same comprehensive care as our in-person IOP through a secure online platform, accessible throughout California.
Partial Hospitalization Programs (PHP)

Our most intensive level of outpatient care, providing full-day treatment for 5 days a week for those needing a highly structured and supportive environment.
Individual Therapy

Personalized one-on-one sessions with a skilled therapist to address your unique needs and goals.
Group Therapy

A variety of therapeutic group settings fostering connection, support, and skill development.
Family Therapy and Couples Counseling

Addressing the impact of mental health challenges on relationships and family dynamics.
Medication Management

Assessment and ongoing management of medication by our experienced psychiatrists.
Alternative Therapies

Incorporating holistic approaches such as yoga, mindfulness, art therapy, and music therapy to complement traditional treatment modalities.

Who can benefit from Altura's programs?

Altura’s programs are designed to benefit a wide range of individuals facing various mental health challenges, including:

Adolescents and teens experiencing anxiety, depression, behavioral issues, school-related stress, social difficulties, and emerging identity issues.
Transitional-aged youth (18-21) navigating the complexities of young adulthood, such as college transitions, career decisions, and identity exploration, often facing anxiety, depression, and adjustment challenges.
Young adults (22-29) dealing with career stress, relationship difficulties, quarter-life crises, and challenges related to establishing independence and identity.
Adults (30+) facing work-life balance issues, parenting stress, marital problems, mid-life crises, career transitions, and challenges related to aging, including grief and loss.
Individuals with co-occurring disorders, such as mental health conditions combined with substance use disorders, who require integrated treatment approaches.
Veterans and first responders experiencing PTSD, anxiety, depression, or other trauma-related issues.
Members of the LGBTQIA+ community facing unique challenges related to identity, discrimination, and social stigma.

We also offer specialized programs for individuals with eating disorders, personality disorders, chronic pain, and those transitioning from inpatient treatment.

What makes Altura different from other mental health programs?

Altura stands out for its compassionate, evidence-based approach, personalized care, rapid admission process, and commitment to serving diverse communities. We also offer virtual services to reach individuals across California, particularly in underserved areas.

Altura distinguishes itself through several key factors:

Evidence-Based Treatment

We utilize scientifically proven therapies and approaches, such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and other evidence-based modalities, ensuring our clients receive the most effective and up-to-date care.
Highly Qualified Staff

Our team comprises experienced, licensed therapists, psychiatrists, and support staff who are passionate about mental health and dedicated to providing compassionate, individualized care.
Comprehensive and Personalized Programs

We understand that each individual’s journey is unique, and we tailor our programs to meet your specific needs and goals. We offer a continuum of care, including IOP, VIOP, PHP, individual therapy, group therapy, family therapy, medication management, and alternative therapies.
Rapid Admission Process

We recognize the urgency of mental health care and strive to provide timely access to treatment. Our streamlined 24-hour admission process ensures you can begin receiving the support you need as quickly as possible.
Community-Oriented

We are deeply rooted in the San Diego community and dedicated to making mental health care accessible to all, including underserved populations. We offer a sliding scale fee structure for those without insurance or with limited resources.
Client-Centered Care

We prioritize your individual needs and preferences, working collaboratively with you to develop a personalized treatment plan that empowers you to achieve your goals.
Holistic Approach

We believe in treating the whole person, not just the symptoms. Our integrative approach combines evidence-based therapies with holistic practices such as yoga, mindfulness, and creative arts therapies to promote overall well-being.

What is Altura's philosophy and approach to treatment?

Altura Mental Health embraces a holistic and integrative approach to treatment, recognizing the interconnectedness of mind, body, and spirit. We believe that mental health is not merely the absence of illness but a state of overall well-being. Our approach combines evidence-based therapies like CBT and DBT with holistic practices such as yoga, mindfulness, art therapy, and music therapy.

We understand that each individual’s journey is unique, and we tailor our treatment plans to address your specific needs, challenges, and goals. We strive to empower you with the tools and skills you need to manage your mental health, build resilience, and create a fulfilling life.

What is Altura's history and experience in providing mental health care?

Altura Mental Health was founded in 2005 with a vision to provide exceptional mental health care to the San Diego community. Since then, we have grown to become a leading provider of intensive outpatient and partial hospitalization programs, serving individuals of all ages and backgrounds. Our JCAHO accreditation since 2009 is a testament to our unwavering commitment to quality and safety. We have helped countless individuals overcome mental health challenges, achieve lasting recovery, and live fulfilling lives.

What values guide Altura Mental Health's approach to care?

Our approach to care is guided by the following core values:

Compassion

We treat every individual with empathy, understanding, and respect.
Collaboration

We work collaboratively with our clients, their families, and other healthcare providers to ensure comprehensive and coordinated care.
Empowerment

We believe in empowering our clients to take an active role in their recovery and achieve their full potential.
Evidence-Based Practice

We utilize scientifically proven therapies and approaches to ensure the most effective treatment outcomes.
Inclusivity

We welcome and celebrate diversity, creating a safe and affirming space for all individuals, regardless of their background or identity.
Integrity

We uphold the highest ethical standards in all aspects of our practice.

What are the facilities like? Do you offer any amenities?

Our two convenient facilities in Pacific Beach, San Diego, are designed to create a warm, welcoming, and therapeutic environment where you can feel safe and supported on your journey to recovery. Each facility features:

Comfortable Group Therapy Rooms

Spacious and inviting spaces for group sessions, fostering connection and support.
Private Individual Therapy Spaces

Quiet and confidential rooms for one-on-one therapy sessions.
Tranquil Outdoor Patio

A serene outdoor space for relaxation, reflection, and connecting with nature.
Resource Library

A curated collection of books, articles, and educational materials on mental health and wellness.
Yoga and Mindfulness Studio

A peaceful space for practicing yoga, meditation, and other mindfulness exercises to promote relaxation and stress reduction.
Support Groups

A variety of support groups for different challenges and populations, offering a safe space to share experiences and connect with others.

Can my family or loved ones be involved in my treatment?

Yes, we strongly believe in the importance of family involvement in the recovery process. We offer family therapy and support groups to help families understand mental health conditions, improve communication, and develop strategies to support their loved ones.

What are the success rates of Altura's programs?

We track our client outcomes and are proud of the positive results we’ve achieved. While individual outcomes vary, our programs have consistently demonstrated high success rates in reducing symptoms, improving functioning, and enhancing overall well-being. We are committed to ongoing evaluation and improvement of our programs to ensure we continue to provide the most effective care possible.

Does Altura Mental Health have any community partnerships or outreach programs?

Yes, we are deeply committed to serving the San Diego community and actively engage in various partnerships and outreach programs. We collaborate with schools, community organizations, and other mental health providers to raise awareness about mental health, provide educational resources, and increase access to care for underserved populations. We also offer workshops, seminars, and support groups to promote mental well-being and foster a sense of community.

What if I have a crisis outside of regular business hours?

We have a 24/7 crisis hotline available for our clients. Please contact us at (619) 350-0077 for immediate assistance.

FAQs about Our Programs

What is an Intensive Outpatient Program (IOP)?

Our Intensive Outpatient Program (IOP) is a structured program designed for individuals who need more intensive support than traditional outpatient therapy but do not require 24/7 inpatient care. You’ll attend therapy sessions for several hours a day, 3-5 days a week, while still maintaining your daily routine at home or work. This program includes individual therapy, group therapy, medication management (if needed), and psychoeducation on various topics related to mental health and wellness.

What is a Virtual Intensive Outpatient Program (VIOP)?

Our Virtual Intensive Outpatient Program (VIOP) offers the same level of care and comprehensive treatment as our in-person IOP, but through a secure online platform. This allows you to participate in therapy sessions from the comfort of your own home or any location with internet access. VIOP is particularly beneficial for individuals who live in remote areas, have limited transportation options, or prefer the convenience of virtual sessions.

Does Altura offer Telehealth/Teletherapy services?

Yes, we offer telehealth services through our Virtual Intensive Outpatient Program (VIOP). VIOP provides the same comprehensive care and evidence-based treatment as our in-person IOP but through a secure online platform. This allows you to participate in therapy sessions from the comfort of your own home or any location with internet access.

What is a Partial Hospitalization Program (PHP)?

Our Partial Hospitalization Program (PHP) is our most intensive level of outpatient care, designed for individuals who need a high level of support but do not require 24/7 hospitalization. PHP is a full-day program, 5 days a week, and includes individual therapy, group therapy, medication management (if needed), and a variety of experiential therapies such as art therapy, music therapy, and yoga. PHP provides a structured and supportive environment to help you stabilize and develop the skills necessary for long-term recovery.

How do I know which program is right for me?

Choosing the right program is a collaborative process. Our experienced therapists will conduct a comprehensive assessment to evaluate your individual needs, goals, and preferences. We’ll discuss the different program options with you and help you determine which level of care is most appropriate for your unique situation.

Do you have programs specifically for the LGBTQIA+ community?

Yes, we are committed to providing inclusive and affirming care for the LGBTQIA+ community. We offer specialized programs and groups that address the unique mental health challenges faced by LGBTQIA+ individuals, including issues related to identity, discrimination, coming out, and relationship concerns. Our therapists are knowledgeable about LGBTQIA+ issues and create a safe space for exploration, self-acceptance, and healing.

Does Altura provide medication management?

Yes, we have psychiatrists on staff who can assess the need for medication and provide medication management services.

What is the staff-to-client ratio in your programs?

We maintain a low staff-to-client ratio in all of our programs to ensure personalized attention and support for each individual. The exact ratio varies depending on the specific program and the needs of the clients, but we strive to provide a supportive and nurturing environment where you can receive individualized care.

Can I visit Altura's facility before deciding on a program?

Yes, we encourage you to visit our facility to get a feel for the environment and meet our team. Please contact our admissions team to schedule a tour of our facility. We’ll be happy to show you around and answer any questions you may have.

What if I have more questions or need more information?

We are here to help! If you have any further questions or need more information about Altura Mental Health, our programs, or the admissions process, please don’t hesitate to contact us at (619) 350-0077 or visit our website. Our compassionate admissions team is available 24/7 to assist you and provide the information you need to make informed decisions about your care.

FAQs about Cost & Insurance

How much do Altura's programs cost?

The cost of our programs varies depending on the level of care, length of treatment, and your insurance coverage. We strive to make our services accessible and offer a sliding scale fee structure for individuals without insurance or with limited resources. Please contact our admissions team to discuss your specific financial situation and explore your options.

Does Altura offer payment plans or financing options?

Yes, we understand that the cost of mental health treatment can be a concern for many individuals. We offer flexible payment plans and can help you explore financing options to make our programs more affordable. Please contact our admissions team to discuss your financial needs and explore your payment options.

What insurance plans does Altura accept?

We accept most major insurance plans. Contact our admissions team at (619) 350-0077 to verify your specific coverage and benefits. We can help you understand your insurance coverage and out-of-pocket costs so you can make informed decisions about your care.

What if I don't have insurance?

We believe that everyone deserves access to quality mental health care, regardless of their financial situation. If you don’t have insurance, we offer a sliding scale fee structure based on your income and ability to pay. Our admissions team can discuss your options and help you find a payment plan that works for you.

Will my insurance cover the cost of treatment at Altura?

Contact our admissions team at (619) 350-0077 to verify your specific coverage and benefits. They can help you understand your insurance coverage, out-of-pocket costs, and deductible, so you can make informed decisions about your care.

What if my insurance doesn't cover all the costs?

If your insurance doesn’t cover the full cost of treatment, we can work with you to explore other payment options, such as our sliding scale fee structure or payment plans. We are committed to finding a solution that makes our services accessible to you.

FAQs about the Admissions Process

How do I get started with Altura Mental Health?

To begin your journey towards healing and recovery, contact our admissions team at (619) 350-0077. They are available 24/7 to answer your questions, discuss your needs, and guide you through the admissions process. We understand that reaching out for help can be a difficult step, and our compassionate team is here to support you every step of the way. You can also fill out our online contact form, and one of our representatives will get back to you promptly. You can:

Reach Out

Contact our admissions team at (619) 350-0077. They’re available 24/7 to answer your questions, discuss your needs, and guide you through the admissions process.
Online Inquiry

Alternatively, you can fill out our online contact form on our website. A member of our team will respond promptly to schedule a consultation.
Confidential Consultation

During your consultation, we’ll discuss your concerns, assess your needs, and explore the most suitable treatment options for you. This is also a great opportunity to ask any questions you may have about our programs and services.

How long does the admissions process take?

We understand the urgency of mental health care and strive to provide timely access to treatment. Our goal is to complete the admissions process within 24 hours of your initial contact. This includes:

Insurance Verification

We’ll verify your insurance coverage and benefits to ensure a smooth and seamless admission.
Diagnostic Screening

A comprehensive assessment with one of our experienced therapists to evaluate your needs and determine the most appropriate level of care.
Program Selection

We’ll work with you to choose the program that best aligns with your individual needs, goals, and preferences.
Scheduling

We’ll schedule your intake appointment and coordinate any necessary logistics.

While we strive for a 24-hour turnaround, the exact timeline may vary depending on individual circumstances and insurance provider requirements.

What documents do I need to provide for the admissions process?

To expedite the admissions process, please have the following documents ready:

Insurance card (if applicable)
Photo ID
Any relevant medical records or treatment history
Emergency contact information

Our admissions team will guide you through the specific documentation requirements during your consultation.

What should I expect during the initial assessment?

The initial assessment is a confidential conversation with one of our experienced therapists. They will ask you questions about your current challenges, mental health history, goals for treatment, and any other relevant information. This assessment helps us understand your needs and develop a personalized treatment plan tailored to you.

What if I need to start treatment immediately?

We understand that mental health crises can happen at any time. If you or a loved one requires immediate assistance, please call our admissions team at (619) 350-0077. We’ll do our best to expedite the admissions process and get you the help you need as quickly as possible.

FAQs about Treatment & Recovery

What types of therapy approaches does Altura utilize?

Altura Mental Health embraces an integrative and evidence-based approach to treatment, combining a variety of therapeutic modalities to address the unique needs of each individual. Our experienced therapists draw upon a diverse toolbox of techniques, ensuring that your treatment plan is tailored to your specific challenges, goals, and preferences. Some of the core therapy approaches we utilize include:

Cognitive Behavioral Therapy (CBT)

This widely recognized therapy focuses on identifying and changing negative thought patterns and behaviors that contribute to mental health issues. Through CBT, you’ll learn practical skills to challenge unhelpful thoughts, manage emotions, and develop healthier coping mechanisms.
Dialectical Behavior Therapy (DBT)

DBT is a comprehensive therapy that helps individuals regulate intense emotions, improve interpersonal relationships, and develop mindfulness skills. This approach is particularly beneficial for those struggling with borderline personality disorder, self-harm behaviors, or difficulties in relationships.
Acceptance and Commitment Therapy (ACT)

ACT focuses on accepting difficult thoughts and feelings rather than fighting them, and committing to actions that align with your values and goals. This approach can help you cultivate psychological flexibility and live a more meaningful life.
Eye Movement Desensitization and Reprocessing (EMDR)

EMDR is a specialized therapy for processing trauma and PTSD. It involves bilateral stimulation (such as eye movements or tapping) while recalling traumatic memories, helping to desensitize and reprocess these experiences.
Mindfulness-Based Therapies

These therapies cultivate present-moment awareness and acceptance, helping you manage stress, reduce anxiety, and improve overall well-being. Techniques such as meditation, breathing exercises, and body scans are often incorporated into these therapies.
Family Systems Therapy

We recognize the importance of family dynamics in mental health and offer family therapy to address relationship issues, improve communication, and support the recovery process.
Group Therapy

Group therapy provides a safe and supportive environment to connect with others who share similar challenges, gain insights from their experiences, and develop coping skills together.

What can I expect in terms of progress and recovery?

Recovery is a personal and ongoing journey, and the timeline for progress can vary based on several factors, including the severity of your challenges, your commitment to treatment, and the support you receive from loved ones. However, with active participation in therapy, consistent practice of new skills, and a willingness to engage in the healing process, many individuals experience significant improvements in their mental health and overall well-being.

You can expect:

Reduced Symptoms

Over time, you’ll likely experience a decrease in the intensity and frequency of your symptoms, such as anxiety, depression, or trauma-related distress.
Improved Functioning

You’ll develop coping skills and strategies to manage challenges more effectively, leading to improved functioning in your daily life, relationships, and work.
Increased Self-Awareness

Through therapy, you’ll gain a deeper understanding of yourself, your emotions, and your behaviors. This self-awareness can empower you to make positive changes and create a more fulfilling life.
Enhanced Relationships

Therapy can help you improve communication skills, resolve conflicts, and build stronger connections with your loved ones.

Remember, recovery is not a linear process. There may be setbacks along the way, but with the support of your therapist and the tools you gain in therapy, you can navigate challenges and continue moving forward.

How long does treatment typically last at Altura?

The length of treatment varies depending on the individual’s needs, the severity of their challenges, and the program they are enrolled in. Our Intensive Outpatient Programs (IOP) and Virtual Intensive Outpatient Programs (VIOP) typically last for several weeks to a few months. Our Partial Hospitalization Program (PHP) is generally shorter in duration, lasting a few weeks. The length of individual therapy can vary depending on your individual goals and progress.

FAQs about Aftercare Planning

What happens after I complete my program at Altura?

Completing a program at Altura is a significant accomplishment, but it’s not the end of your journey towards lasting well-being. We understand that the transition back to your daily life can be both exciting and challenging. That’s why we prioritize aftercare planning to ensure you have the continued support and resources you need to maintain your progress and thrive.

Your aftercare plan will be tailored to your specific needs and goals, and may include:

Ongoing Individual Therapy

Continuing individual therapy sessions on a less frequent basis can help you solidify the skills you’ve learned and address any new challenges that may arise.
Step-Down Groups

Transitioning to a less intensive group therapy program can provide continued support and connection as you navigate life after your primary program.
Referrals to Community Resources

We can connect you with support groups, community organizations, and other resources in your area that align with your interests and needs.
Relapse Prevention Planning

We’ll work with you to develop a personalized relapse prevention plan, identifying potential triggers and developing strategies to manage challenges and prevent setbacks.
Medication Management

If you’re taking medication, we’ll ensure a smooth transition to ongoing medication management with your psychiatrist or a trusted provider in your community.
Alumni Support

You’ll become part of our supportive alumni community, where you can connect with other Altura graduates, attend events, and continue to receive encouragement and inspiration.

What kind of support is available to help me maintain my progress after treatment?

We offer various resources to support your continued recovery, including:

Alumni groups

Connect with other Altura graduates for ongoing support and encouragement.
Individual therapy

Continue working with your therapist on an as-needed basis.
Referrals to community resources

We can connect you with support groups, community organizations, and other resources to help you maintain your progress.
Relapse prevention planning

We’ll work with you to develop a plan to identify triggers and manage challenges to prevent relapse.

How does Altura help me transition back to my daily life after treatment?

We understand that transitioning back to your daily routine after intensive treatment can be challenging. Our therapists will work with you to develop a personalized transition plan that addresses your specific needs and goals. This may include:

Gradual step-down in care

We’ll gradually reduce the intensity of your treatment to help you ease back into your daily life.
Support with returning to work or school

We can provide resources and guidance to help you successfully return to your work or school environment.
Building a support network

We’ll help you identify and connect with supportive individuals in your community who can offer encouragement and understanding.
Developing healthy coping skills

We’ll equip you with the tools and strategies you need to manage stress, triggers, and challenges in your daily life.

Can I return to Altura for additional treatment if needed?

Yes, we welcome you back if you need additional support. Our goal is to equip you with the tools and skills you need for long-term recovery. If you find yourself struggling after completing a program, we’ll be here to help you navigate the next steps and provide the care you need.

FAQs about Transportation & Accessibility

I don't live in the San Diego area. Can I still participate in Altura's programs?

Yes, we offer a Virtual Intensive Outpatient Program (VIOP) that is accessible to individuals throughout California. VIOP provides the same comprehensive care and evidence-based treatment as our in-person IOP but through a secure online platform. This allows you to participate in therapy sessions from the comfort of your own home or any location with internet access.

Do you offer transportation assistance for clients who need help getting to and from your facility?

While we don’t offer direct transportation assistance, we can help you explore transportation options in the San Diego area. Our admissions team can provide information about public transportation routes, rideshare services, and other resources to help you access our programs.

Is your facility accessible to individuals with disabilities?

Yes, our facility are designed to be accessible to individuals with disabilities. We have ramps, elevators, and accessible restrooms to ensure everyone can access our services comfortably. If you have any specific accessibility needs, please let us know, and we’ll do our best to accommodate them.

Do you offer any support for individuals with limited mobility or transportation challenges who may have difficulty attending in-person sessions?

Yes, we understand that some individuals may face challenges attending in-person sessions due to limited mobility or transportation difficulties. In addition to our VIOP option, we can explore alternative arrangements such as home visits or telehealth sessions for individual therapy, depending on your specific needs and circumstances. Please contact our admissions team to discuss your situation and explore potential solutions.

Is there parking available at your facility?

Yes, our Pacific Beach facility has on-site parking available for clients and visitors. We also offer convenient street parking nearby.

Do you offer any accommodations for individuals with sensory sensitivities or other specific needs?

We strive to create a welcoming and inclusive environment for all individuals. If you have any sensory sensitivities or other specific needs, please let us know, and we’ll do our best to accommodate them. We can make adjustments to lighting, sound, or other environmental factors to ensure you feel comfortable and supported during your time at Altura.